Last updated: 26 September 2026
About these terms
These terms apply when you use the Claren Decor website or order from us. By using the site or placing an order, you agree to them.
How ordering works
We don't run an online checkout. Every order starts as a conversation:
- You send an enquiry through our contact form or by email.
- We reply to confirm stock, finish and price, and email you an order link.
- Your order is confirmed once payment is received and we've sent a confirmation.
Sending an enquiry doesn't commit you to anything.
Handmade glass and ceramics
Our glass is mouth-blown and our ceramics are hand-thrown, so small bubbles, variations in thickness and glaze differences are natural and part of each piece.
Remote styling
Styling suggestions are free and given in good faith based on the photos you send. There's no obligation to buy. See how remote styling works.
Prices and availability
Prices are shown in US dollars and may change. Objects are made in small runs, so availability is only guaranteed once your order is confirmed. Trade pricing is quoted separately.
Returns and exchanges
Please see Shipping & Returns. We'll explain the options for your specific order when we confirm it.
Our content
Claren Decor designs, logos and text belong to Claren Decor. Photography is used under the Unsplash licence. Content may not be copied for commercial use without our written consent.
Changes to these terms
We may update these terms from time to time. The latest version will always be on this page.
Contact
Questions about these terms? Email hello@clarendecor.com.